There's no doubting that the path to successful Digital Transformation involves changes to: people (e.g.skills), processes, products (e.g. the creation or improvement of customer facing software) and proposition. The temptation is therefore to assume the technology will just "sort itself out" without an investment in thought, effort and finances.
So what technology is now supporting the transformation to digital?
Here's my top 4:
Here's my top 4:
The move to cloud
The use of online cloud-based services such as Amazon (AWS) and Microsoft (Azure) means that issues such as the hosting and the scaling of digital platforms becomes an on-demand Operational Expenditure (Opex) rather than a Capital Expenditure (CapEx) cost. With this high cost barrier now radically changed (as we create a shift from one column to the other on the Finance Department's spreadsheet), this means that demand and growth of online services are easier to deal with.
The digitisation of services
The conversion of the physical into software has been happening for some while. We've had digital media players and MP3 collections for many years now and you only have to look at how many of our daily tools are on our mobile devices, including: cameras, credit cards, health meters, maps, messengers and travel tickets. Now, with increased processing capability everywhere, what else can now move from being tangible to tap-able?
The creation and use of APIs
Organisations increasingly want simpler user interfaces that present and collate functionality and content from multiple systems behind the scenes. Your users don't care if your systems are having to pull together multiple source of data to present their online information in the way they want it, if you don't they will get frustrated (and consequently look to go elsewhere). Building Application Programming Interfaces (APIs) for each software system enables this flexibility by providing the means for others to remotely invoke your applications functionality in a system-to-system way.
The adoption of DevOps
As the speed and complexity of digital delivery increases, companies realise they must integrate software development and IT operations. DevOps is the newer approach to this, where continual deployment becomes the norm and the ability of your tech team evolves form just being able to create stable code, to also deploying this code to a stable managed (typically cloud) environment.
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